Refund policy
**Refund and Return Policy**
**1. Eligibility:**
- Our refund and return policy applies to products purchased directly from Super Store club.
- Products purchased from third-party sellers are subject to the respective seller's policies.
**2. Return Period:**
- You may return a product within 2 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- only the damaged items will accepted for return or exchange. For any other complaints/issue please contact our support through WhatsApp or email.
**** - STRICTLY FOR CLOTHING NO RETURNS WILL BE ACCEPTED .
ONLY IF THERE IS A ISSUE ONLY EXCHANGES OR REPLACEMENT WILL BE DONE.****
**3. How to Initiate a Return:**
- Contact our customer service at [customer service email/phone] to initiate the return process.
- Provide the order number, details of the item being returned, and the reason for the return.
**4. Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service for returns.
**5. Inspection and Approval:**
- Returned items will be inspected upon receipt. Refunds or exchanges will be processed after verification of the returned item's condition.
**6. Refund Process:**
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 5-7 working days for the refund to reflect in your account.
**7. Non-Refundable Items:**
- Certain items, such as clothing eyewear,shoes,watches, are non-refundable.
**8. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We may require photographic and videographic evidence of the damage before processing a return.
- Unboxing video is compulsory for the exchange and returns.
**9. Restocking Fee:**
- A restocking fee may be applied for certain returns. This fee will be communicated during the return initiation process.
**10. Cancellation of Orders:**
- Orders can be canceled before they are shipped. Once shipped, the standard return policy applies.
**11. Changes to Policy:**
- We reserve the right to update or modify this refund and return policy. Any changes will be communicated through our website or other appropriate channels.
By making a purchase with Super Store club, you agree to and accept the terms of this refund and return policy. If you have any questions or concerns, please contact our customer service.